Specific Terms – Important terms applying to games in our Casino

Our general Terms and Conditions (click terms and conditions page) apply to games in our Casino in addition to the Specific Terms below. Please note that if there is any conflict between the Specific Terms and our general Terms and Conditions, these Specific Terms will take precedence.

1. For more detailed information click on the “?” icon in-game to view the Rules of the game or the “i” icon within the game to view the paytable, paylines and feature details. In placing a bet, you accept the rules of the game.

2. Where can you find the ‘return-to-player’ information for the games you want to play. We have set out the ‘return-to-player’ (RTP) information for each of our games, within the game rules.

3. Where can you find out about any ‘limits’ that we apply to our games. Any limits that we apply are made clear in the Rules of the game. As a general rule, wins will not exceed £250,000, excluding progessive jackpot wins. Where a combination of wins in a single play exeeds £250,000, this will mean that the game has malfunctioned.

4. What do we mean by ‘malfunction voids pays and plays’ or similar phrases used in the Rules. Where a game does not work as it was intended (i.e. fairly and strictly in accordance with the published rules, any applicable RTP and limits), we say that it has ‘malfunctioned’. In these circumstances, the fairest thing to do is to treat such bets as void (i.e. as if it had never been made) – whether it is in your favour or ours – so that no winnings are paid and no losses are retained by us from the malfunctioning game and you receive your affected stake back.

However, this is not always possible, for example, where you have been playing a malfunctioning game over a number of different days and have placed other bets and played other games with us using winnings from the malfunctioning game along with your own monies. Where things become more complex, we will apply the following principles:

  • We will not benefit from the ‘malfunction’
  • We will return your account to the point of the first malfunction
  • We will treat affected customers fairly and with priority; and
  • We will let affected customers know the steps we have taken and the reasons for doing so after all monies due to customers because of the ‘malfunction’ have been returned (but not before).

5. Are there specific terms which apply to jackpot games in our Casino area. Yes there are. Each jackpot game has its own set of Rules which can be found within the game. Some key terms of our jackpot games include:

  • Where more than one player appears to win a Progressive Jackpot at the same time, the first jackpot winner will be paid out the jackpot amount displayed during gameplay. The other winning players will receive the seed for the jackpot or any residual amounts. In such an instance, the order of winners is determined by the time of the transactions as recorded by the game.
  • In some Progressive Jackpot games, the greater your stake, the more chance you have of winning the jackpot. In other Progressive Jackpot games, the jackpot value is linked to the total stake level.
  • Whilst the amount of contribution for each Progressive Jackpot is determined by a player’s stake, jackpot contributions are paid for by ourselves or the other operators (where relevant) in a way that does not directly impact the return to player of the particular game.
  • The contribution amount is split between covering the initial seed (and next reseed) and increasing the jackpot amount that can be won.
  • If any game play is deemed to be void, any stake contributions associated with such game play will be reversed to reduce the Progressive Jackpot accordingly.

6. Do bonuses in our Casino area have any wagering requirements. No. We operate a ‘No Wagering’ policy on winnings received from Free Spins/Free Bets

7. Do bonuses in our Casino area have any restrictions. Our Free Spins/ Free Bets bonuses both have a time frame in which they must be accepted and a time frame in which they must be used by. They can also only be played on specific games. All of these details will be made clear in the terms of the specific bonus.

8. Are there any ‘time critical’ elements. A number of our Progressive Jackpot games include additional ‘Must Drop’ Jackpots which are guaranteed to pay out before a certain time or before they reach a specific value. Where such jackpots are made available, the limitations will be clearly displayed within the game alongside the relevant jackpot value.

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The Gambling Commission requires all Casinos to carry out Customer Due Diligence at certain intervals. As such, you are required to update your address details on this occasion.

To continue and access your account, we now require you to email us with proof of your address.

Please EMAIL one of the following documents to our Customer Support team:

  • 1. Utility Bill
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The document cannot be older than 3 months from today's date and it

MUST be a complete document showing your name, address and the date of the document.

Internet downloaded documents are also acceptable in a pdf form.

The following CANNOT be used: Mobile Phone or Satellite/Cable TV bills.

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We do not pass any of your personal details to any third party marketing company.

Please email your proof of address as outlined above to support@smallscreencasinos.com or use the submit button below. Please include your mobile number or account ID.

Support hours are outlined in full: support page.

Documents will be processed as a priority.

This message will display until your details have been verified.

The Gambling Commission requires all Casinos to carry out Customer Due Diligence at certain intervals. As such, you are required to update your address details on this occasion. Please fill in the fields below to access your account.

Always Play Responsibly

To revise any of your play limits at any time just look for the Responsible Gaming links at the footer of the page or in the Main Menu under Know Your Limits.

Also please do not hesitate to contact us or use the help links provided, if you need any further help or assistance.

You are seeing this message because you have hit a standard limit or because you have changed a particular set limit, a number of times.

Please note: Restrictions on your play can be set at any time from within the main menu.

You can limit play, deposit, losses or wins.

You can even set reminders to tell you how long you have been playing for.

Remember gambling should be fun and you should always play within your means.

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Data protection laws mean that we need the OK from you to keep you protected and to keep sending you news and updates about great things that are coming up, such as;

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Simply click the button below to choose how you’d like us to keep you updated. Just give us the go ahead and we’ll keep you in the loop.

If you change your mind in the future you can withdraw your consent at anytime by using the stop or unsubscribe option in the message you receive.

To find out more about how we use and protect your personal information as well as your rights, please see our privacy policy.

VERIFICATION

In order to complete your verification and to process any withdrawal, we require you to upload one of the documents from the list below. This helps us confirm we are paying the right person and protects our players against any authorised use of their account.

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Opening hours are outlined in full on the support menu. Documents will be processed as a priority.

Please email to support@smallscreencasinos.com a copy of your;

  • Driving license
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Great NEWS

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Customer services

 ATTENTION REQUIRED

Gambling Commission

Congratulations, Vegas Moose is giving you £200.00 in real cash with no restrictions.

You are seeing this message because you are a valued and VIP customer.

Under the terms of its license, the Gambling Commission requires that Vegas Moose request additional information from its VIP customers to meet its licensing obligations.

Vegas Moose UK license number 00-039397-R-319363-002

All UK regulated, online casinos must abide by the regulations issued by the Gambling Commission and as such, you are requested to provide additional information so that Vegas Moose can meet the Gambling Commission’s requirements for:

  • Prevention of money laundering and combating the financing of terrorism; and
  • Social responsibility regulations.

Customer actions:

In order, to claim the free £200.00 cash and to remove this marker from your player account, you are required to provide one or more of the following types of documentation:

  • Copy of a recent p60;
  • Copy of a recent pay slip;
  • Copy of any other source of income (i.e. your company’s latest accounts, income letter from the government etc);
  • Copy of your most recent tax return payment (if self-employed).

Please email these documents to:

support@smallscreencasinos.com

Our team will review your submission and aim to reply to you within 24 hours.

This message will remain in place until the documents have been accepted and you will be notified immediately when this notice has been lifted.

Thank you for your co-operation

The support team is on hand to assist you with any questions you may have. For support click support page

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