Identity Checks

We take stringent steps to ensure that only people of legal age participate and enter our real money gambling enviroment. Such checks include requesting the Customer to submit a copy of a photographic identification documents (such as a driver's licence, a passport or a government issued identity card), in order to verify both age and identity.

Any personal details we request from you are purely to verify your identity - this is a requirement for both your own and our protection. If you have any questions about our identity checks, please do not hesitate to contact Customer Services at any time.

Entertainment

Most gambling players play for fun and entertainment, but we recognise that a small percentage of players will:

• Attempt to play when they're underage, or
• Allow gambling to control them and affect their lives.

SSC is committed to assisting and protecting those who should not be gambling at all, or who wish to limit the amount that they play.

What YOU can do:

• Be sure to protect your login in details. Keep your user name and password private. We advise that you do not store your password on your browser. If you have any concerns that somebody else might attempt to access your account, you should not allow the software to remember your password;
• If you have children or teenagers in your household, use protection software that allows you to limit the websites to which they have access, prevent file sharing, and generally give you detailed control over how your children use the Internet. Here is a list of some of those programs: SafeKids

NetNanny

• If you are aware of an underage person using our site, let us know and we will get right on it. Our first step is to investigate the claim and if warranted, freeze the account and request identification from that player;
• Be a responsible parent. In many ways, this is nothing more than keeping your eyes and ears open. If you hear your children talking about gambling, deposits, and withdrawals, start asking questions. If you see Vegas Moose logo on your child's phone, uninstall it and ask more questions.

Self Assessment

Where difficulties arise it is important that you find this out as early as possible so that you can put preventative measures in place and get further help if needed. Below are some common signs that indicate you may be experiencing issues with your gambling:

• Does gambling prevent you from attending work or study?
• Do you gamble to pass time or to escape boredom?
• Do you gamble alone for long periods of time?
• Have others ever criticised you for your gambling?
• Have you lost interest in family, friends or hobbies due to gambling?
• Have you ever lied to cover up the amount of money or time you spend gambling?
• Have you lied, stolen or borrowed in order to maintain betting habits?
• Are you reluctant to spend 'gambling money' on anything else?
• Do you gamble until you lose all your money?
• After losing, do you feel that you have to try and win back the losses as soon as possible?
• If you run out of money when gambling, do you feel lost and in despair and feel the need to gamble again as soon as possible?
• Do arguments, frustrations or disappointments make you want to gamble?
• Does gambling make you depressed or even suicidal?

If so we can block or exclude you from playing at Vegas Moose. This will mean that you cannot gain access and you will remain blocked until you advise us otherwise.

Further Help

If you have any questions or feel you need help, consult the following organisations:

Gam-Anon
08700 50 88 80

www.gamanon.org.uk

Gamcare 0808 8020 133

www.gamcare.org.uk

BeGambleAware 0808 8020 133

www.begambleaware.org

Disputes

Disputes regarding any Bet or any aspect of the service must be received by us within 14 days of the Bet being placed. You may dispute any Bet by making a formal Dispute request to us using the support menu. SSC will use its reasonable efforts to resolve a reported matter promptly.

If you are a customer from outside the UK and do not agree with our decision or you wish to submit your dispute to the AGCC you may do so. SSC has appointed the AGCC as the Arbitrator for Dispute Resolution for disputes outside the UK. You have the right of free access to the ADR (Alternate Dispute Resolution) function. AGCC may be contacted in respect at info@agcc.gg

Where Customers play on games and the game supplier’s servers are located in countries that are outside the AGCC’s jurisdiction, Vegas Moose will notify you that you are leaving the AGCCs jurisdiction. We will also notify you of the region where the games are hosted and played. This information will also be displayed in the game info pages of the relevant game. Nevertheless, we will endeavour to only offer games to our Customers on the basis that they from a reputable game supplier and that the games have been tested by a credible and approved testing house. This is to ensure that the games played at Vegas Moose and related sites, are fair and proper. For any queries regarding these specific games, you should still follow the Complaints process and contact Vegas Moose in the first instance. SSC will endeavour to resolve any issues you may have or that may have arisen with the relevant game supplier, on your behalf.

Please note

1. You accept that the AGCC will not arbitrate on matters or that during the arbitration become, subject to court action, or on matters which in the AGGC's opinion are more properly referred to the regulator as breaches of regulation.

• Have previously raised the issue with SSC, and documented in writing the substance of the dispute;
• Promptly makes available to the AGCC, on request, all records on the subject of the dispute and relevant activity and relevant correspondence;
• Consent to the sharing by SSC of your personal data with AGCC for this purpose.
• Agree to be bound by the ruling of AGCC, save that appeal against a ruling may be made to the Executive Director of AGCC but only on the grounds that the dispute has been so seriously mishandled by AGCC's ADR team as to result in a manifest unfairness.

2. You accept and agree that AGCC will incur no liability of any sort arising out of or in connection with its role as ADR. For more information, go to www.gamblingcontrol.org

If you are located within the UK, to the extent that you are not satisfied with our response, You may contact IBAS, Independent Betting Adjudication Services Limited (a dispute resolution service) at PO Box 62639, London EC3P 3AS, UK, e-mail: adjudication@ibas-uk.co.uk, phone: 020 7347 5883. web: www.ibas-uk.com

IBAS will only arbitrate on a dispute in which you:

• Have previously raised the issue with SSC, and documented in writing the substance of the dispute;
• Promptly makes available to the IBAS, on request, all records on the subject of the dispute and relevant activity and relevant correspondence;
• Consent to the sharing by SSC of your personal data with IBAS for this purpose.

Agree to be bound by the ruling of IBAS, save that appeal against a ruling may be made to the Executive Director of IBAS but only on the grounds that the dispute has been so seriously mishandled by IBAS's ADR team as to result in a manifest unfairness.